Deep clean

Cancellation Policy

Cancellations & Rescheduling Please give at least 48 hours' notice to cancel or reschedule your deep clean. Cancellations or reschedules made within 48 hours of the appointment may incur a cancellation fee of up to 50% of the booking cost. No-shows or lockouts on the day (e.g. no access to the property) may be charged the full amount. Access to the Property Please ensure your home is accessible at the agreed time — keys, entry codes, an alarm code if needed, or someone present to let the cleaner in. If access isn't available, this may be treated as a late cancellation. What's Included A deep clean covers everything in a standard clean plus more intensive, detailed work: skirting boards, doors and handles, inside kitchen cabinets (if emptied), limescale removal, behind and under furniture (where accessible), and internal windows. Ovens, fridges, carpets, and upholstery cleaning may be offered as add-ons — please confirm at booking. Preparation For the most thorough result, please clear clutter from surfaces and floors where possible before the clean, and let us know about any areas needing special attention. Duration Deep cleans take longer than standard cleans due to the extra detail involved. Estimated time will be confirmed at booking based on property size and condition; unexpectedly excessive mess or clutter may require rescheduling or incur additional charges. Satisfaction Guarantee If you're unsatisfied with any part of the clean, let us know within 48 hours with details or photos, and we'll arrange for the issue to be addressed or a partial re-clean where appropriate. Payment Payment is due upon booking / on completion of the clean, based on the property size and hours agreed at booking. Liability Our cleaners take great care, but please remove or secure any fragile, valuable, or irreplaceable items before the clean.